How IBMâs new Services Platform leverages AI to optimize IT operations
IBM has recently launched a new Services Platform that aims to help businesses improve their IT operations using artificial intelligence (AI). The platform is designed to automate and streamline tasks such as monitoring, troubleshooting, security, and compliance across hybrid cloud environments.
The platform is powered by IBM Watson, the company's flagship AI system that can understand natural language, analyze data, and learn from feedback. Watson can provide insights and recommendations to IT staff based on data collected from various sources, such as sensors, logs, tickets, and events. Watson can also detect anomalies, identify root causes, and suggest solutions to prevent or resolve issues.
The platform also integrates with other IBM solutions, such as IBM Cloud Pak for Watson AIOps, IBM Cloud Pak for Multicloud Management, and IBM Cloud Pak for Security. These solutions enable businesses to manage their applications, infrastructure, and security across multiple cloud providers and on-premises systems.
According to IBM, the new Services Platform can help businesses reduce operational costs, improve service quality, and accelerate innovation. The platform can also help businesses adopt a more proactive and predictive approach to IT operations management, rather than a reactive and manual one.
Some of the benefits that IBM claims the platform can deliver include:
Up to 50% reduction in incident volume and resolution time
Up to 40% improvement in service availability and performance
Up to 30% increase in employee productivity and satisfaction
Up to 20% reduction in security risks and compliance issues
The platform is available as a subscription-based service that can be customized to suit different business needs and goals. IBM also offers professional services and support to help businesses implement and optimize the platform.
IBMâs new Services Platform is part of the company's broader strategy to transform its services business with AI and cloud. The company hopes to leverage its expertise and experience in IT services to help businesses navigate the digital transformation journey and achieve better outcomes.
One of the customers that has adopted IBMâs new Services Platform is Banco Sabadell, a Spanish banking group that operates in 10 countries. The bank wanted to modernize its IT operations and improve its customer experience by using AI and cloud.
By using the platform, the bank was able to automate and optimize its IT processes, such as incident management, change management, and configuration management. The platform also helped the bank monitor and manage its hybrid cloud environment, which consists of IBM Cloud, AWS, Azure, and on-premises systems.
As a result, the bank was able to reduce its IT operational costs by 20%, improve its service availability by 15%, and enhance its customer satisfaction by 10%. The bank also gained more visibility and control over its IT assets and resources.
\"IBMâs new Services Platform has been a game-changer for us. It has enabled us to transform our IT operations from a reactive and siloed model to a proactive and integrated one. It has also helped us deliver better services to our customers and employees, while reducing risks and costs,\" said Miguel Montes, Chief Operating Officer of Banco Sabadell. aa16f39245